Put up guilt signs. Many feel if shoppers only realized the consequences for you, they would change their ways. Sadly, these new consumers know exactly what they are doing.
I know I can hear the outcry the customer is always right. That said, I think many retailers believe they give great customer service which pretty much looks like this:. Can I help you find something? We have that right over here. Then features and benefits are explained ad nauseum without ever adding personality, wisdom, or finding out about the shopper.
If you give the experience of shopping at a warehouse - there is no connection between you and your shopper. You know what is interesting? I never hear this problem from those who have signed up for my SalesRX. Amazing, huh? You carry too much of the exact same merchandise as online retailers. Call your manufacturers. Tell them your shoppers are able to buy online for prices lower than you can are being charged at wholesale. They know what is happening and they are letting people get away with it.
Buy less from them, band together with your other stores and push the point.
Make sure you offer free shipping of large items or local delivery for awkward or heavy things like dog food. Having your own website could help with this challenge but not the look local but buy online since your prices would be the same. I know this retail trend is frustrating. Literally millions of people come to my site for answers, but only a small percentage buy my services or products. They think they deserve my wisdom for free. We must all remember that retail is a two-way relationship business. In order for your shopper to have your store to preview their wants, you have to stay in business.
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